1. Who we are
Vinh Phat Da Nang, 06 Nguyen Thong Street, An Hai Nam Ward, Son Tra District, Da Nang City, Vietnam. Business registration certificate No. 0402248240. Contact for all privacy matters: [email protected].
2. What data we collect
This website has no forms, user accounts or advertising. We collect only:
- Information you send us by email, WhatsApp, Zalo or phone: your name, company, contact details and the content of your request or specification.
- Technical data generated when you visit the website: IP address, browser type, pages requested and time of access. This is recorded in server logs and by our content-delivery and security provider (Cloudflare) to keep the site secure and working.
3. Why we use it and on what basis
- To reply to your enquiry and prepare quotations (basis: your request and steps toward a contract).
- To perform and administer orders, deliveries, invoicing and customs formalities (basis: contract).
- To meet legal and compliance obligations, such as counterparty identification, sanctions and export-control checks, accounting and tax records (basis: legal obligation).
- To keep the website and our systems secure (basis: legitimate interest).
- Where none of the above applies, we rely on your consent, which you may withdraw at any time.
4. Cookies
We do not set advertising or tracking cookies. Our security and delivery provider may set technical cookies that are strictly necessary to protect and serve the site. If we add analytics or other tools in future, this policy will be updated first.
5. Who we share data with
We do not sell personal data. We share it only where needed, with:
- Service providers that host and secure this website and handle our email and messaging (for example Cloudflare, our hosting and mail providers, WhatsApp and Zalo).
- Freight forwarders, customs agents, suppliers and banks, to the extent required to carry out an order or payment you have asked for.
- Public authorities, where the law requires it.
6. International transfers
Some providers process data outside Vietnam. Where Decree 13/2023 requires, we complete the required assessment and take reasonable steps to ensure your data remains protected.
7. How long we keep it
We keep personal data only as long as needed for the purposes above and as the law requires, for example accounting and tax records. Enquiries that do not lead to an order are normally deleted within 24 months.
8. Your rights
Under Decree 13/2023 you have the right to:
- know how your data is processed and withdraw your consent;
- access your data and request a copy;
- correct inaccurate data;
- request deletion or restriction of processing, and object to processing;
- complain to the competent authority or bring a claim where your rights are infringed.
To exercise any of these rights, write to [email protected]. We will respond as soon as possible and within the time limits set by law.
9. Security
We use access controls, encrypted connections (HTTPS) and reputable providers to protect data. No system is completely secure; if a breach affecting your data occurs we will notify you and the authorities as the law requires.
10. Changes to this policy
We may update this policy. The current version is always published on this page with its effective date.